Returns, Refunds, and Warranties Policy

We offer a 3 to 14 calendar day return window starting from the day you receive your order. To be eligible for a return, the item must be:

• Unused, unopened, and in the same condition that you received it.
• In its original packaging with all tags, seals and accessories intact.
• Accompanied by the original receipt or proof of purchase.

Per the FCCPA, consumers have the right to return products within a "reasonable time" if they are defective, unsafe, or do not match the description/sample provided.

We categorize returns based on the reason for the return, as your rights vary depending on the circumstance:

Certain types of items cannot be returned unless they are defective upon receipt:

• Perishable goods (e.g food, flowers, certain cosmetics).
• Customized or personalized products.
• Digital products/downloads where access has been granted (e.g., software keys, e-books).
• Health and personal care items once the seal is broken (for hygiene reasons).

These exceptions are permitted under Nigerian law where the nature of the product makes return impractical.

To initiate a return:

1. Log in to your account on the Platform.
2. Navigate to your "Orders" and select the relevant order.
3. Click the "Request Return" button and fill out the online form, providing details of the item if it is damaged or defective.
4. Our customer service team will review your request within [5] business days and provide instructions on how to return the item (drop-off location or courier pickup).

Once your return is received and inspected, we will send you an email notification. If the return is approved, your refund will be processed:

• Refund Method: Funds will be automatically applied to your original method of payment (e.g., bank card, bank account).
• Refund Timing: We allow up to [10-14] business days for the refund to be reflected in your account, depending on your bank's processing times. We will process the refund on our end within a reasonable timeframe (as required by the FCCPA).

For most products sold on our platform, particularly those from third-party vendors, we do not offer direct warranties.

• Manufacturer Warranties: Many electronic items or appliances come with a manufacturer's warranty. Please refer to the documentation included with your product to understand the terms and duration of coverage.
• Statutory Rights: The FCCPA guarantees that all goods sold must be of merchantable quality, fit for purpose, and free from defects for a reasonable period. If a product fails within a reasonable period due to a manufacturing fault, we will help facilitate contact with the vendor or manufacturer to seek repair, replacement, or refund as required by law.